Avaya IP Telephony does more than just bring voice, data, and video together. It opens a new world of opportunities that can make workers more productive, processes more intelligent and customers more satisfied.

• Modular architecture to support new business models in response to marketplace demands.
• Resilient and highly available solutions that withstand disruptions using hardened technology and proactive service tools.
• Cost savings resulting from infrastructure that can be consolidated, integrated, centrally managed and private.
• Scaleable for all organisations: small to midsize to global-multinational organisations.
• Productivity enhancing tools to enable employees to communicate and collaborate no matter where they are working.
• Innovation enabled through more years of research and 1000’s of patents.
• Foundational for enabling Intelligent Communications for the enterprise through open standards-based solutions.

Communication Manager
At the heart of the Avaya IP Telephony portfolio is Communication Manager software. Proven in thousands of installations and based on years of ongoing Avaya research and development, Communication Manager delivers hundreds of individual communications capabilities, making it one of the most powerful and feature-laden communication solutions available today.

S8XX Servers & Gateways
Designed to operate with Communication Manager, Avaya S8XXX Servers and Gateways provide highly flexible, scalable, standards-based building blocks that can be mixed and matched to create optimised solutions. They enable centralised management efficiency of a single, streamlined network while delivering best-in-class call processing quality and reliability.

Integrated Management
Avaya Integrated Management applications are web-based tools specifically designed to help enterprises more effectively manage converged network infrastructures. This comprehensive set of applications can simplify system administration, provisioning, monitoring and network management, as well as fault and performance management operations.

Avaya Appliances
To get the full value of an investment in IP Telephony, Avaya provides a full range of devices – desktop telephone, wireless phones, softphones, conference phones, headsets and more. Avaya phones feature a sleek design, improved ergonomics, flexibility, and enterprise class voice quality with models designed for specific user profiles and plug-in modules for gigabit Ethernet, video, Bluetooth and WiFi.

IP Office
For small business, Avaya delivers IP Office, a family of alli messaging, customer service and conferencing into a single solution designed to minimize administrative requirements.

Avaya Global Services (AGS)
Avaya Global Services offers specific services to address every phase of the convergence lifecycle. AGS consultants will help enterprises implement a converged network infrastructure to optimize existing technology investments and deliver the right migration path for each customer. Avaya’s heritage in telephony helps customers address the challenges customers face when managing performance in a dynamic IP Telephony environment, while Avaya Support Services provide a proactive and preventive customer approach for holistic, intelligent network monitoring and management.