Avaya Unified Communications Family

Unified

Access

one-X™ Desktop

SIP Softphone Client to control your phone calls and telephony features from your PC. Allows workers to use their desk phone in tandem with their PC while at the office, direct the voice path to another phone to support virtual or work-at-home, or voice over IP.

IP Softphone w/ Microsoft MOC or IBM Sametime

Integrated telephony and Microsoft Office Communicator (MOC) instant messaging presence. Click-to-call from an entry in ‘buddy’ list, an email, or a smart tag. Access all Avaya Communication Manager features, gain integrated desktop video, and click-to-call from Internet Explorer.

one-X™ Portal

A web based interface allowing telephony access (telephony, messaging, conferencing, mobile communications) through a secure, VPN SSL web client.

one-X™ Mobile

Mobile phone becomes an extension of the desk phone - calls simultaneously ring on both and can be answered on either. Seamlessly shift from desk to mobile phone or mobile to desk phone while a call is in progress. Calls placed from your mobile phone go through the enterprise communication system to take advantage of least cost routing, management, reporting, and single number identity. Maintain a single corporate voice mailbox and access advanced features like visual voicemail, corporate directory, synchronized call logs, and mid-call control (conference, transfer, call park, etc..) via a GUI on the mobile device.

one-X™ Speech

Speech Access to voice mail, e-mail, calendars, directories, calling and conferencing. Great for use while in transit or away from Internet connection.

Messaging

Modular Messaging

Messaging platform enabling migration from traditional voice messaging systems to IP Messaging with the enterprise-class features, scalability, and reliability. This includes multiple telephone user interfaces (AUDIX, Aria, Serenade); and networking using both standards-based and Avaya protocols.

For IBM or Microsoft Clients

Integrate voice messaging directly into the Microsoft Exchange or IBM Lotus Domino message store and directory infrastructure; or keep voice messages in the Avaya Message Storage Server, and provide unified access to email and voice mail from Microsoft Outlook or IBM Lotus Notes.

Conferencing

&

Collaboration

Meeting Exchange

Audio conferencing solution that combines reservation-less, attended, scheduled meet-me, event-based, capabilities; sub conferencing, dial out, blast dial, recording, billing and reporting features. Supports 24 to 14000 TDM or pure IP-based users.

For Adobe, IBM, Microsoft

Use web conferencing clients like Adobe Acrobat Connect Professional, IBM Sametime, Microsoft Live Meeting and Microsoft OCS to see conference presence and who is speaking. Control audio components such as mute/un-mute lines,, add participants, etc.

Web Conferencing

Browser-based collaboration solution that allows users to hold productive virtual meetings. Share applications, presentations, white board, or chat.

Video Telephony

Make video as easy to use as a phone. Includes desktop video, multi-point, telepresence, or high definition option. Integrate with Polycom or Tandberg video conferencing solutions.

Unified

Communication

Services

SIP Enablement

A standards-based SIP architecture for telephony, presence, Instant Messaging and other enterprise communications, bridging PSTN and IP on hardphones, softphones and multi-modal devices

Application

Enablement

Application Enablement Services provides an enhanced set of Application Programming Interfaces (APIs), protocols and web services that expose the functionality of Avaya communication solutions to application developers.

Access Services

Enable access to calling conferencing, telephony features, call logs, corporate LDAP directory, voice mail, email, for mobile devices, thick clients, web portals, and speech access.