CyTrack
Unified Communications and Call Centre Solutions

The CyTrack Unified Communications & Call Centre Suite of products deliver advanced business benefits and functionalities that the integration of PC’s, Telephones and the Internet enables – from E-Mail, Instant Messaging, CRM and ERP applications, with technology that is affordable for everyone and with a simple interface that makes it ‘people-ready’.

CyTrack Technologies create powerful and versatile software applications that deliver advanced functionality, providing you with a business edge:

• Computer Telephony Integration 
• Telephone Call Accounting
• ACD MIS Reporting
• Inbound Call Centre Routing & Queue Management
• Outbound Call Centre Tele-Marketing Management
• Voice Recording
• Interactive Voice Response (IVR)
• Unified Voice and Fax Messaging

CyTrack has developed a cache of modular applications and we understand that one size does not fit all, so these apps have been built as independent or combined solutions, allowing clients to pick and choose the components that work for them.

CyTrack CyDesk™ and CyReport™ are Windows Vista Certified.